Responsible gambling

We want you to enjoy gaming in a way that feels fun, safe and in control. If you ever feel your play is changing your mood, routine or finances, that is a helpful signal to pause and consider adjustments. Below you’ll find clear, practical tools and steps you can use right away, plus where to find confidential help if you need it.

10. Responsible Gambling – Tools (Deposit Limits, Time-Outs, Self-Exclusion)

There are straightforward settings designed to help you manage how much time and money you spend. These tools are easy to use and can be adjusted to suit your needs.

Deposit limits – Set daily, weekly or monthly caps on how much you can add to your account. Start with an amount that fits your budget and reduce it if play ever feels risky.
Loss and wager limits – Limit how much you can lose or wager in a period. These limits help protect your bankroll and keep play within intended bounds.
Session limits and reminders – Choose maximum session times or turn on pop-up reminders so you don’t play longer than planned.
Time-outs (short-term breaks) – Take a temporary break from play for 24 hours up to several weeks. Time-outs are reversible and are a good first step if you need a short pause.
Self-exclusion (longer breaks) – Self-exclusion blocks access to your account for a defined period (weeks, months or permanently). It’s a stronger measure for when you need a clear barrier to prevent play.
Reality checks – Enable automatic messages that show session length, spend and wins/losses. These help you make informed choices while playing.

How to activate these tools

Check the responsible gambling or account settings page for self‑service options.
If you prefer, contact customer support via live chat or email and ask a support agent to set limits or initiate a time-out/self-exclusion for you.
Once in effect, some measures may be irreversible for the chosen period; plan the duration you feel will be most helpful.

What to expect when you use these tools

Limits take effect immediately or within a short processing time; time-outs and self-exclusions prevent logging in and placing bets during the chosen period.
Account funds may still be available for withdrawal; support can explain how balances are handled during exclusion.
After a self-exclusion period ends, you will typically need to contact support and complete any required verification before access is restored.

Tips for mindful play

Set a strict budget before you start and stick to it.
Use short session limits and schedule breaks away from screens.
Play for entertainment, not to chase losses or solve financial stress.
Avoid gambling when tired, upset, or under the influence of substances.
Keep gambling separate from essential bills and savings—never use money needed for essentials.

Warning signs you might benefit from using these tools

Thinking about gambling at work, school, or during family time.
Spending more than planned or increasing deposits to chase wins.
Borrowing money, delaying bills, or hiding gambling activity.
Feeling anxious, restless, or irritable when unable to gamble.
Neglecting responsibilities, sleep, or personal relationships because of play.

10. Responsible Gambling – Links to Support Organizations

If gambling stops being enjoyable or you feel out of control, confidential professional help is available. Many services are free and offer practical support, counselling and local resources.

For Canadian residents and those seeking local assistance, consider contacting recognised support services such as ConnexOntario for information and referrals. You can also access international and national organisations that specialise in gambling support and counselling, including peer‑support groups and telephone helplines.

Other helpful options and next steps

Call or text local helplines if you’re in crisis or feeling overwhelmed; emergency services are available if you are at immediate risk.
Look for local counselling, mental health or financial advice services that offer confidential, non‑judgmental help.
Consider peer support groups that meet in person or online for shared experience and encouragement.
Talk to a trusted friend, family member or health professional—reaching out is a constructive first step.
If you use self‑exclusion, inform your support person so they can help you maintain the break.

Confidentiality and practical help

Support organisations generally offer confidential guidance and will respect your privacy.
Professional counsellors can help with coping strategies, managing urges, and addressing underlying issues like stress or financial worry.
Many services also provide tools for family members who want to help someone they care about.

If you’d like help setting limits or starting a time-out or self-exclusion, customer support is available and can guide you through the process. You don’t need to manage this alone—taking a step to protect your wellbeing is a positive and respected choice.