Privacy Policy

1. Legal Status

We operate under a Curaçao e-gaming framework and provide services to customers in multiple international markets, including Canada. Our operations and data processing are governed by the laws applicable in the jurisdictions where we operate, and by the requirements of the licensing authority that supervises our gaming activities.

When we process personal data we rely on lawful grounds such as performance of contract, legitimate interest and, where required, consent. For Canadian residents, we handle personal data in a manner consistent with applicable local privacy expectations.

2. Registration and Login

What we collect when you register:

• Contact details (email address, phone number).
• Personal identifiers (full name, date of birth, address).
• Account credentials (username and password).
• Any documents or information you upload to verify identity or eligibility for an account.

Why we collect this data:

• To create and manage your account.
• To verify your identity and eligibility in line with our registration terms.
• To prevent abuse, fraud and unauthorised access.

Verification and activation:

• Basic account activation via email is typically immediate after you confirm your email address.
• KYC verification may be requested before certain account actions and is usually processed within a short period during normal business hours.
• Registration requires accurate information and compliance with our terms, including age and location requirements.

3. Games & Software

We collect pattern and usage data while you interact with our games and software. This includes:

• Game session logs and outcomes necessary to deliver services and ensure fair play.
• Device and technical data related to game performance and stability.
• Preferences and activity used to personalise your experience.

We may share limited gameplay and technical data with the software providers used to run games in order to provide, monitor and improve the service. Providers process such data under contract and are subject to confidentiality and security obligations.

4. Bonuses & Promotions

We use personal data to manage and deliver promotional offers, to show eligibility for rewards, and to monitor compliance with promotional terms. This may include:

• Account and play activity to determine qualification for offers and to calculate rewards or loyalty points.
• Communication preferences to send promotional messages where you have consented or where allowed by law.

You can opt out of marketing communications at any time using the unsubscribe option provided in messages or by contacting us. We may retain records of promotional activity to prevent abuse and to comply with our legal obligations.

5. VIP / Loyalty Programs

If you participate in a VIP or loyalty program we record membership details and activity used to calculate status, tiers and benefits. Data processed for loyalty purposes may include:

• Play history and account activity.
• Preferences and communication choices.
• Tier points and redemption records.

These records allow us to manage tier advancement, offer tailored rewards and maintain fair program rules. We retain this data in line with the period necessary for program administration and regulatory compliance.

6. Payments and Account Activity

We record information about your account activity that is necessary to operate the service and to meet legal obligations. This can include identifiers and documentation used to confirm account ownership and to protect against misuse. We limit access to this information and retain it only for as long as needed for account administration, security and legal compliance.

7. Key Terms Affecting Personal Data

To enforce account terms and protect our service we may process personal data for the following purposes:

• Detecting and preventing fraud, bonus abuse, or other prohibited activity.
• Applying account restrictions, limits and other controls to ensure compliance with our terms.
• Maintaining audit logs and records required by law or regulation.

Where we take action affecting your account, we will notify you and provide information on how to contact us for further details, unless doing so would compromise an investigation or breach legal obligations.

8. Mobile & Technical Data

When you access our services from a mobile device or app we collect device and technical information to deliver and improve the mobile experience, including:

• Device type, operating system and app version.
• IP address, language and time zone settings.
• Identifiers assigned to the app or device to help troubleshoot and secure accounts.
• Camera or storage access only when you choose to upload documents or images for verification.

You can manage device permissions through your device settings. We use this data to optimise performance and provide a seamless registration and login experience on mobile.

9. Security, Fair Play and Support

We use industry-standard technical and organisational measures to protect personal data, including encryption in transit, access controls and monitoring. Only authorised personnel and contracted service providers have access to personal data on a need-to-know basis.

Customer support staff may access your account records and personal data to investigate and resolve issues. Support is available via the channels we provide; response times vary depending on the nature of the request.

Audits and independent checks related to fairness and system integrity may require sharing limited data with auditors under strict confidentiality obligations.

10. Responsible Gambling and Support

We operate responsible gambling tools such as account limits, session reminders and temporary or longer-term self-exclusion. To provide these services we process relevant account information and any voluntary disclosures you provide about wellbeing or risk.

Where appropriate, we will offer information about support organisations and resources to help you manage play. We may retain records of self-exclusion or support referrals to ensure these measures are respected.

11. Privacy Trade-offs: Benefits and Limitations

We strive to balance personalised service with privacy protection. The benefits you receive from personalisation and tailored offers rely on processing certain personal data. At the same time, you retain control over many privacy choices and may limit processing through the options described in this policy.

Keep in mind:

• Opting out of certain processing may limit access to some offers or features.
• We continue to process data necessary to comply with legal and safety obligations even if you limit other communications or marketing.

12. General Information, Data Subject Rights and Contact

Data retention: We retain personal data only for as long as necessary to provide services, to meet legal obligations, to resolve disputes and to enforce our agreements.

International transfers: Personal data may be processed in jurisdictions outside your home country. Where transfers occur we implement appropriate safeguards to protect your data, such as contractual protections and technical controls.

Your rights: Depending on your jurisdiction, you may have rights including access to your personal data, correction of inaccurate information, restriction or objection to certain processing, data portability, and the right to withdraw consent where processing is based on consent. To exercise these rights, contact us at the address below. We will respond in accordance with applicable law.

To contact us about privacy matters or to exercise your rights, please email: [email protected]

Changes to this policy: We may update this policy from time to time. Material changes will be communicated through our service or by email where required. Please review this policy periodically to stay informed about how we protect personal data.